Real Estate Marketing 101: When to Acknowledge a Home Needs Updating — & When Not To

Beauty in the Eye of the Beholder Buyer

When should a listing agent (representing the Seller) explicitly market that a home “needs cosmetic updates” (or the equivalent)?

Less often than you might guess.

tiki barHere are my three reasons why:

One. The pictures tell the story.

Most MLS’s allow 24 photos; websites like EdinaRealty.com effectively allow an unlimited number.

Given all that exposure, the listing agent hardly needs to tell prospective Buyers that the home “just needs your decorating touches” — they can see for themselves (note:  the asking price often suggests that as well).

Two. “Beauty is in the eye of the beholder.”  Yes, many (if not most) Buyers might agree that a given house is dated.

However, it’s always possible that the Buyer loves the home just the way it is.

In that case, conceding that the home is dated is essentially an unforced error that hurts the Seller’s negotiating power (and sales price).

Case in point:  the basement Tiki bar in a Fern Hill home years ago that caused at least two agents (I wasn’t one of them) to decline the listing because they thought the Seller was asking too much.

The upshot?

The ultimate Buyer loved the Tiki bar, which clinched the sale.

Three. The flip side of ubiquitous “sales puffing” is that Buyers (and Buyers’ agents) automatically assume that the home’s condition is worse than the listing agent is letting on.

So, “just needs your decorating touches” can often translate into “needs a general contractor, lots of sub’s — and a healthy rehab budget.”

Meanwhile, “home needs substantial updating” often means “tear-down.”

Of course, when a home really is in tough shape, it’s best to acknowledge that, and market the home appropriately.

As I tell my selling clients, I’d rather attract 8-10 serious Buyers who are pleasantly surprised by the home, than 100 prospective Buyers who feel they’ve been misled, and leave in a huff.

See also:  “Real Estate Euphemisms — New & Improved“; and “Real Estate Clichés & How to Avoid Them.”



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